Lync Error: Sharing is not supported with this contact

This morning I tried doing a desktop share with one of my coworkers and received an error I hadn’t seen before:

Sharing is not supported with this contact.

It was odd because the user was Available and not using a mobile client as far as I could tell from the presence. Turns out, the user was signed in to OWA and using the Lync integration there to chat with me. It would be nice if in a future update (hint, hint) that an OWA user’s presence be published as “IM Only” to indicate it does not support the other modalities.


Recent content I've written for you—just for you!— to enjoy while you're here.


Quick commentary and links to other sources you'll find interesting. I promise.


Some personal background, links to related projects, and other ways to connect.

Hi there. My name is Tom Pacyk and this is my small home on the web. I love the intersection of design, technology, and communication, which is a combination that led me to a career in sales and marketing roles at places like Zoom and ServiceNow. They're a bit old now, but I also had the opportunity to publish a couple of books along the way.

Portland, Oregon is home for me, my wife Beth, and our three kids, but I'm actually a Midwestern transplant—I grew up in the Chicago suburbs and went to school at Purdue and Illinois. When I find some free time I'm probably going to concerts, rooting for the Portland Timbers, or working on my Sunshine Burn Photography project.