Outlook Integration Error in Communicator 2007 R2 when Exchange System Manager is installed

Working on an OCS migration project a few weeks ago I ran into everyone’s favorite error:

There was a problem connecting to Microsoft Office Outlook. Your Outlook profile is not configured correctly. Contact your system administrator with the information.

After double checking the lengthy KB 2373585 article discussing Outlook/Communicator errors and ruling out the usual suspects I was stumped. After some digging around on the workstation I found the user had the Exchange 2003 System Manager and tools installed on the machine. Since the System Manager uses a slightly different version of MAPI components Communicator would generate this error immediately upon signing in.

The solution is to open a command prompt and just run the command: fixmapi.

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Some personal background, links to related projects, and other ways to connect.

Hi there. My name is Tom Pacyk and this is my small home on the web. I love the intersection of design, technology, and communication, which is a combination that led me to a career in sales and marketing roles at places like Zoom and ServiceNow. They're a bit old now, but I also had the opportunity to publish a couple of books along the way.

Portland, Oregon is home for me, my wife Beth, and our three kids, but I'm actually a Midwestern transplant—I grew up in the Chicago suburbs and went to school at Purdue and Illinois. When I find some free time I'm probably going to concerts, rooting for the Portland Timbers, or working on my Sunshine Burn Photography project.